Terms & Conditions

DOMAIN NAMES

Services

P2I provides web hosting, on-demand software services and software, and programming. P2I reserves the right to suspend or cancel any user's access to any portion or all of P2I services when P2I deems that the account has been used inappropriately. P2I reserves the right to refuse service and/or access to its servers to anyone.

Risk Free Trial Offer

The P2I risk free trial period is 30 days. The customer may cancel a subscription prior to 30 days following the initiation of service and receive a refund of the first month's fee. There is no minimum term of service.

Payment Policy

• All services are billed monthly, in advance.
• P2I accepts the following credit cards:
  Visa, MasterCard, and Discover.
• Additional methods of payment:
  Direct debit, PayPal, personal check, company check and wire transfer.
• Service is activated only after receipt of payment.
• Check customers whose payment is not received before the renewal date are charged a reactivation fee and moved to credit card billing.There is no grace period for  check payment.
• All monetary transactions will occur in US Dollars.
• Payment is due on the hosting plan's anniversary date.

Additional Services

Additional services can be added at any time. Payment policy above applies to all additional services.

Renewal and Billing Schedule

All accounts will be automatically billed on their renewal date unless cancellation notice is received from subscriber. Credit cards are charged on the first day of the new billing cycle.

Credit Card Failures

In the event a credit card charge is denied, a notice will be sent to the billing contact via email. If the credit card continues to fail and alternate payment is not obtained, the account will be suspended.

Returned Checks and Insufficient Direct Debit (ACH) Funds

Non-sufficient fund checks will result in a fifty dollar processing fee to the client.

Account Reactivation

If an account was cancelled due to client request and the client desires to reactivate the account, a non-refundable reactivation fee of twenty-five dollars will be required prior to account reactivation. Accounts are reactivated after all outstanding charges are paid, including outstanding hosting charges and NSF check processing fees if applicable.

If an account was cancelled due to policy violation the account will not be reactivated.

Refund Policy

• Setup fees are non-refundable.
• Domain name registration is non-refundable.
• Purchased SSL certificates or Web hosting plans that include a bundled SSL certificate are non-refundable.
• If P2I terminates an account due to policy violations, there will be no refund.

Cancellation Policy

Customers may cancel service at any time. Account cancellations may be sent by fax to 808.748.0222 or email to support@phase2.com. Cancellation request must contain:
 1) Domain name or account number and
 2) Reason for cancellation.
If the client requests cancellation, their account will be terminated at a customer specified date or immediately (default).

Upon cancellation, data located on P2I's servers may no longer be available. It is the end-user's responsibility to retrieve this data prior to the request for cancellation of the service. P2I cannot guarantee retrieval of data after an account is cancelled.

Policy Violation

P2I reserves the right to terminate or refuse service to anyone and reserves the right to immediately discontinue service to anyone violating its policies. If an account is terminated for a policy violation there will be no refund. P2I reserves the right to delete the violating web site content without notice.

P2I prohibits sites engaged in:

Illegal activities including but not limited to storing and/or distributing illegal copies of copyrighted software,  violations of copyrights and trademarks, violations of U.S. laws, selling and/or distributing illegal contraband. are not permitted.

Adult Content

The determination of what is "adult content" and prohibited shall be solely made by P2I.

Gambling Content

The determination of what is "gambling content" and prohibited shall be solely made by P2I.

Internet Abuse

Including but not limited to spamming - mass unsolicited Emailing, distribution of mass emailing programs, cross-posting messages to large number of usenet groups, posting obscene or inflammatory messages, threatening other Internet users, mail bombing Internet users, running packet sniffers or port scanners, and spamming or verbally abusing support staff. Spammers may be charged up to $5000 for cleanup fees and may face criminal prosecution.

Spamming

Sending unsolicited electronic mail through the P2I system is not permitted and will not be tolerated. P2I defines spam as "the sending of bulk e-mails or the sending of e-mail to users that have not explicitly asked to receive the sender's message." P2I will not be held responsible if a domain name is blocked by internet service providers (ISPs) for sending spam/bulk e-mails. We reserve the right to suspend or cancel P2I accounts that send bulk or unwanted junk mail (spam).

Systems Abuse

System abuse includes, but is not limited to, use of excessive CPU resources, use of excessive disk space, use of excessive email storage space, hacking, redirects/masking or non-P2I DNS service without express permission of P2I, installing continuously running programs, such as IRC bots, and reselling CGI scripts.

Databases

Clients who have uploaded database(s) to the Web server, and whose hosting plan does not support database(s), will be notified via email. Client will have 5 business days to remove database(s) or be automatically moved to the appropriate plan meeting the client's quota needs.

Reselling Hosting Services and Hosting Multiple Sites

Reselling hosting services or hosting multiple web sites without the express permission of P2I is strictly prohibited. Using DNS techniques such as redirects, masks, forwards, etc... to direct top/2nd/3rd level domains, subdomains, IPs inside or outside the P2I network, to any folder, subfolder, subweb or content outside the root of the domain on record, is prohibited. Subwebs within SharePoint sites not related to the site (for example, another company) are expressly prohibited. Each unique SharePoint site must have its own hosting plan.

Support

Free Technical Support is provided via phone and email for all paying customers. Technical support emails will be answered within 1 business day. Most support issues are resolved the same day reported. Billing inquiries will be answered within one business day. Client agrees not to spam or abuse support.

Technical Support representatives will diagnose issues related to server connectivity, user ID and passwords. Diagnosing or correcting issues with unsupported third-party software or scripts is not included.

Technical Support Parameters

Technical Support staff are available to assist with troubleshooting all of the areas listed below. For services extending beyond those listed, please contact a Consulting Services representative.

Server Connectivity

• Server connectivity to your site (not responding by domain or IP address)
• Inability to upload files via FTP
• Browser-dependent formatting (different appearance from one browser to the next)
• Connecting to mail server

Script Path

• Verify the script was uploaded as a text file
• Verify that the path to the interpreter is correct
• Check that the path to site is correct
• Verify that you can publish and import a Web page (including publishing to a local drive)
• Verify that E-mail forms and confirmation forms are working properly on server

Search Engine

• Check that Search Engine is functioning
• Check that the Counter is working
• Re-install Server extensions
• Check the permissions on directories to allow scripts to run

SharePoint

• Connectivity to the SharePoint Service - talking/instructing the end-user logging into the server
• Creation of SharePoint sub-sites and users
• Installation of SharePoint templates

Exchange

• Connectivity to the P2I service - talking/instructing the end-user through configuring and connecting to the P2I email server(s) and receiving/sending email
• Configuration of Microsoft Outlook® Software - talking/instructing the end-user through configuring Microsoft Outlook®
• Creation of additional mailboxes, distribution lists and user aliases
• Issues related to Public Folders
• Issues related to security settings within the exchange (server-side) environment
• DNS related issues

SQL Server

• Verify that customer can log on to your SQL account
• Verify customer has administrator access to SQL database
• Set MIME types on NT servers only

Mail Server

• Verify that domain can send and receive mail
• Verify the mail server is up
• Verify you can log on and administer your mail server
• Verify the mail server is functioning properly

Domain

• Verify domain is on our DNS servers
• Verify that domain is pointed to our DNS server

Product ordering and Provisioning Guidelines

• Zone file changes (DNS) are processed within 24 hours. Propagation typically requires 72 hours before changes are effective.
• Domain name registrations are processed within 24 hours of payment Activation takes 2-3 days.
• SSL certificate requests are processed within 24 hours of payment. Customer coordination with the certificate provider is required and may take up to 1 week to fulfill.
• Changes – upgrades, downgrades are processed within 24 hours. DNS update will require 24 hours before new hosting account can be accessed.
• Account cancellations are processed within 24 hours.

System Updates

System updates occur in real-time and as queued processes. P2I reserves the right to modify the processing times at any time without notice. If a user  makes any modifications to a hosting account, the user is responsible to make sure these updates have occurred in the P2I system.

Security and Reliability

The security and reliability of the P2I network and services is our highest priority. P2I strives to maintain a fast, secure network and offer easy, hassle-free services. However, there are occurances when we cannot guarantee 100% reliability:

• Internet congestion
• Automatic System Updates – P2I’s servers regularly update themselves with patches and bug fixes. These updates can affect our servers in an unexpected way.
• Terrorist Attack
• Acts of God
• Virus/Worm/Denial of Service Attack

User agrees that P2I is not responsible for missing or corrupted data, transmission errors, failure to provide service, delay of service provision or anything in any way connected to the P2I service beyond the cost of service provided. P2I's liability to a customer shall not be more than the monthly service fee of the immediate prior one month of service.

Transmission of Data

P2I is not responsible for unauthorized access or modification of customer data stored by or transmitted via P2I services. P2I is not responsible or liable for any content sent using, or received from, P2I services including that which may be illegal, obscene, defamatory, threatening or that may violate any trademark or copyright.

Virus Policy

P2I service provides virus protection against incoming email viruses sent to customer's P2I addresses. All incoming messages to customer's P2I domain are scanned. It is our policy to delete affected attachments prior to delivery to customer's P2I mailbox. P2I is not responsible for new viruses that are not detected by our scanning software. End-users are responsible for protecting their computers and ensuring they are virus-free. is not responsible if customer's domain name is blocked as a result of sending virus-infected emails. P2I is not responsible for virus-infected email originally sent to email services outside of P2I.

Passwords

Enduser is responsible for password confidentiality, and to regularly change the password. P2I is not responsible for any data losses or security issues due to stolen passwords.

Size of Mailbox

Each mailbox has a storage capacity or limit. Additional storage can be purchased by emailing or calling the Sales Team.P2I is not responsible for email lost due to full mailboxes.

BACKUP

Backup and Restore

There will be a nominal charge to recover data from P2I's backup. P2I does not guarantee to possess the most current copy of a user's website or email.

Hosted SharePoint Disaster Recovery Backups

P2I conducts nightly disaster recoverybackups. P2I may charge a service fee to recover a specific SharePoint site lost due to no fault of P2I.

 

Hosted Exchange Disaster Recovery Backups

P2I conducts disaster recovery backups of each mail store every night to protect the customer in the event P2I suffers a system failure or other event that requires the recovery of an entire mail store. The nature of this technology does not permit P2I to restore data from an individual mailbox.

OVERAGES

Plan Overages

Users exceeding their monthly hard disk space usage will be required to pay the overage charge or move to the next highest hosting plan.

FOREIGN

Orders from Users in Foreign Countries

P2I welcomes orders from any country. All payments are in US Dollars. Any ordered products or services cannot be started until full payment has been received.

LEGAL

Use of Microsoft Outlook® Software

P2I hosted exchange service includes licensing for Microsoft Outlook® Software. The license fee is included with the monthly P2I service fee. hnd-users are allowed to install the software one time and only on one PC for each P2I mailbox.If you cancel your P2I account you acknowledge that you are responsible for uninstalling any Microsoft Outlook® user software that is licensed as part of the P2I service.

License to P2I

Customer hereby grants to P2I a non-exclusive, royalty-free, worldwide right and license during the Term to do the following to the extent necessary in the performance of Services under the Order: digitize, convert, install, upload, select, order, arrange, compile, combine, synchronize, use, reproduce, store, process, retrieve, transmit, distribute, publish, publicly display, publicly perform and hyperlink the Customer Content; and make archival or back-up copies of the Customer Content and the Customer Web site. Except for the rights expressly granted above, P2I is not acquiring any right, title or interest in or to the Customer Content, all of which shall remain solely with Customer.

Marketing

Customer agrees that during the term of this Agreement P2I may publicly refer to Customer, orally and in writing, as a customer of P2I. Any other public reference to Customer by P2I requires the written consent of Customer.

Intellectual Property

P2I hereby grants to Customer a non-exclusive, non-transferable, royalty-free license, exercisable solely during the term of this Agreement, to use applicable P2I Technology solely for the purpose of accessing and using the Services. Customer may not use the P2I Technology for any purpose other than accessing and using the Services. Except for the rights expressly granted above, this Agreement does not transfer from P2I to Customer any P2I Technology, and all rights, titles and interests in and to the P2I Technology shall remain solely with P2I. Customer shall not, directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt to derive source code or other trade secrets from any of the P2I Technology.

P2I’s trademarks, trade names, service marks, logos, other names and marks, and related product and service names, design marks and slogans are the sole and exclusive property of P2I. Customer may not use any of the foregoing in any advertising, publicity or in any other commercial manner without the prior written consent of P2I. P2I shall maintain and control ownership of all Internet protocol numbers and addresses that may be assigned by P2I to Customer. P2I may, in its sole discretion, change or remove any and all such Internet protocol numbers and addresses.

Photo on Microsoft Team Foundation Server page the work of Pascal Terjan and used under a Creative Commons license

Any feedback, data, answers, questions, comments, suggestions, or ideas Customer sends to P2I relating to the Services will be treated as being non-confidential and non-proprietary. P2I may use, disclose or publish any ideas, concepts, or techniques contained in such information for any purpose whatsoever.

Disclaimer

P2I is not responsible for damages to user's business. P2I makes no warranties or guarantees of any kind, expressed or implied for services provided. Use of P2I's services is at the user's sole risk. P2I's services are provided on an "as is, as available" basis.

P2I does not guarantee that our services will be uninterrupted or error free. P2I will use good faith effort to ensure that its services are available to as many Internet users as possible with minimal service interruptions.

In no circumstance will P2I be liable for any claims resulting from the use or inability to use P2I's services - including, but not limited to, service interruptions, user errors, Internet connectivity problems, miscommunications, unauthorized access to P2I servers, NIC problems, DNS caching, Internet bandwidth congestion, power failures, vandalism and natural disasters.

Warranties and Indemnities

User agrees to defend, indemnify and hold harmless P2I against any liabilities arising out of defective products sold to customers from P2I servers, personal injury or property damage caused by products or services sold or distributed from P2I servers, any material that infringes or allegedly infringes on the rights of a third party available from P2I servers, and any material that libels or allegedly libels a third party available from P2I servers.

EXCEPT AS OTHERWISE EXPRESSLY STATED HEREIN, THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO THE VALUE, CONDITION, DESIGN, FUNCTIONING, OF THE SOFTWARE OR ANY USE OF THE SOFTWARE, MERCHANTABILITY, FITNESS FOR ANY PURPOSE OR USE OF THE SOFTWARE, FREEDOM FROM INFRINGEMENT OR ANY OTHER REPRESENTATION OR WARRANTY WHATSOEVER WITH RESPECT TO THE SOFTWARE. COMPANY SHALL NOT BE LIABLE TO ANY USERS OF THE SOFTWARE, INCLUDING USER, FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, LIABILITY, LOSS OR DAMAGE CAUSED OR ALLEGED TO HAVE BEEN CAUSED BY THE SOFTWARE.

User further agrees to indemnify, hold harmless, and defend P2I from and against any and all claims or lawsuits including attorney's fees that arise or result from the use or distribution of User applications or services provided by User.

Controlling Law and Severability

The courts of the State of Hawaii, County of Honolulu, shall have exclusive jurisdiction and venue over any dispute, proceeding or action arising out of or in connection with this Agreement or use of the Software. If for any reason a court of competent jurisdiction finds any provision of this Agreement, or portion thereof, to be unenforceable, that provision of the Agreement shall be enforced to the maximum extent permissible so as to affect the intent of the parties, and the remainder of this Agreement shall continue in full force and effect.

Non-Waiver

The failure by either party at any time to enforce any of the provisions of this Agreement or any right or remedy available hereunder or at law or in equity, or to exercise any option herein provided, shall not constitute a waiver of such provision, right, remedy or option or in any way affect the validity of this Agreement. The waiver of any default by either party shall not be deemed a continuing waiver, but shall apply solely to the instance to which such waiver is directed.

Complete Agreement

This Agreement constitutes the complete agreement between User and P2I. No amendment or modification may be made to this Agreement except in writing signed by User and P2I.

Questions or Comments?

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